Complaint #1651784 submitted on 11/12/2015 relating to Selene Finance. Complaint relates to Mortgage Other mortgage - Loan servicing, payments, escrow account .
Complaint was submitted via Web and sent to the company on Thursday 12th November 2015.
Selene Finance is two months delinquent with our Escrow refund after we left the company ( also due to their terrible service ). We received a letter stating the refund was sent on XX/XX/XXXX, and have called them over 10 times since then, assured each time that the payment would be remitted. They will not disclose to us what notes have been taken on our file, and are not remitting our money.
| Company | Selene Finance |
| Complaint ID | 1651784 |
| Date Received | 11/12/2015 |
| Product | Mortgage Other mortgage |
| Issue | Loan servicing, payments, escrow account |
| State/ZIP Code | GA 300XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 11/12/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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