Complaint #1650409 submitted on 11/11/2015 relating to Nationstar Mortgage. Complaint relates to Mortgage Reverse mortgage - Loan modification,collection,foreclosure .
Complaint was submitted via Web and sent to the company on Thursday 12th November 2015.
My wife and I had lived in the same house in XXXX for 30 years. We got a reverse mortgage and we were doing fine and were very happy -- until XXXX happened from XX/XX/XXXX. My house was shifted off the foundation, and XXXX came and put tags on the windows and door that said "Do not enter--condemned". I was not allowed to enter my own home to get my jewelry and belongings out of the house. However, insurance people came and entered the house but I was told I was not allowed. At a certain point in time, the city tore down my house in front of me while I sat there numb. I lost good furniture, jewelry, collectibles, all I owned my whole life. My wife and I have health problems, and we were devastated and lost everything. My reverse mortgage company kept $180,000 from the claim I put in and I did get some money for my furniture. Now the reverse mortgage company is still contacting me saying I owe them money. I have NOTHING. FEMA was lame and didn't help me but with a small check. The reverse mortgage lender who is now Champion Mortgage continued to call me when I told them I wanted no more calls and they even put flood insurance on my property for which my house is gone - and says I need to get coverage, and they will cancel theirs. If you read the attached, it says this insurance covers the "dwelling"! There IS NO Dwelling!!!!
I am writing to ask that you tell Champion to go to FHA as I paid for mortgage insurance, so if a borrower cannot pay - the mortgage insurance pays the lender. I am sick of these calls. They are making me older than I ever felt I was. It is now affecting my health. I called the newspapers and they won't listen either. No one seems to care. Except my loan officers who did the loan and who understands my plight. Please help me, I am begging you - because I don't know where else to turn. How can I owe money when I had the mortgage insurance that was supposed to protect me?? What was the FHA mortgage insurance or if not for a devastating loss as this where the house is GONE?! My wife is now in the hospital, I and she live with a relative and I have no idea when things will change. I have applied for low income housing but have no idea when there will be an opening. Thank you for considering my complaint. Thank you. Please see attached.
XXXX -- XX/XX/XXXX
Older American
| Company | Nationstar Mortgage |
| Complaint ID | 1650409 |
| Date Received | 11/11/2015 |
| Product | Mortgage Reverse mortgage |
| Issue | Loan modification,collection,foreclosure |
| State/ZIP Code | NY 114XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 11/12/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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