Complaint #1649876 submitted on 11/10/2015 relating to Westlake Services, LLC. Complaint relates to Debt collection Auto - Cont'd attempts collect debt not owed Debt resulted from identity theft.
Complaint was submitted via Web and sent to the company on Tuesday 10th November 2015.
An account was opened in my name that does not belong to me. Westlake Financial Services continues to try to collect a debt that does not belong to me, and they are continuing to report it on my credit file when they have been told that the debt was as a result of identity theft/identity fraud. I have contacted this company and told them verbally, by email, and by certified letter with return receipt that this is not may account and that they were reporting it against the wrong person. Westlake Financial Services has refused to respond to me, and they continue to report this fraudulent information to the credit bureau. I have demanded that they send me the documents to prove that this account belongs to me and they have refused to do so. I have asked for a copy of the signed contract, and any other information that they have to prove that this account belongs to me and they will not even respond. Instead of responding to my requests they continue to report this fraudulent information to the credit bureaus. Westlake has done nothing at all to prove that this account belongs to me. I have sent Westlake Financial Services a copy of a police report, and identity theft affidavit so that they would know that this is not my account, but they refuse to comply with my request.
Servicemember
| Company | Westlake Services, LLC |
| Complaint ID | 1649876 |
| Date Received | 11/10/2015 |
| Product | Debt collection Auto |
| Issue | Cont'd attempts collect debt not owed Debt resulted from identity theft |
| State/ZIP Code | SC 294XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company believes it acted appropriately as authorized by contract or law |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 11/10/2015 |
| Result | Timely Response: Yes, Consumer Disputed: Yes |
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