Complaint #1648044 submitted on 11/10/2015 relating to Nationwide Debt Management Solutions, LLC. Complaint relates to Debt collection Credit card - Communication tactics Used obscene/profane/abusive language.
Complaint was submitted via Web and sent to the company on Tuesday 10th November 2015.
On Monday XXXX XXXX 2015 at XXXX EST I returned a phone call from a debt collection company called Nationwide Debt Management Solutions . An employee from the company answered the phone who identified himself as XXXX. XXXX began to give me information regarding my debt and the reason for the phone call. XXXX asked me to provide him my personal financial information and where I worked. I declined to provide this information as I felt unsafe to do so without receiving written notice.
Abruptly another male employee jumped on the phone identifying himself as XXXX XXXX, Collections Manager, and demanded I provide the information XXXX requested or they would n't be able " help me '' with making payments. He threatened me that he would tell his staff not to provide me payments if I did n't give him my personal information. XXXX went on to use abusive and aggressive language by demeaning me by in a hostile tone, " you know your financial situation. '' " If you do n't tell us the information we need to know then we wo n't be able to setup payments. '' The harassment continued on with his bullying tactics and trying to scare me while the other employee XXXX did nothing.
This company has XXXX complaints filed with the XXXX. Someone needs to take serious corrective action against this man and his company. It is not the Wild West and if I am held accountable to a low credit score due to my personal financial situation then unprofessional and harassing collections agents need to be held accountable for their unprofessionalism and abuse.
| Company | Nationwide Debt Management Solutions, LLC |
| Complaint ID | 1648044 |
| Date Received | 11/10/2015 |
| Product | Debt collection Credit card |
| Issue | Communication tactics Used obscene/profane/abusive language |
| State/ZIP Code | VA 201XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Untimely response |
| Submitted | Web 11/10/2015 |
| Result | Timely Response: No, Consumer Disputed: No |
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