JPMorgan Chase & Co. Complaint: Cont'd attempts collect debt not owed

#1646040 9 Nov 2015

Debt collection Credit card

Complaint #1646040 submitted on 11/09/2015 relating to JPMorgan Chase & Co.. Complaint relates to Debt collection Credit card - Cont'd attempts collect debt not owed Debt was paid.

Complaint was submitted via Web and sent to the company on Monday 9th November 2015.

Narrative (may be redacted).

As of XXXX XXXX, XXXX I have been paying XXXX. ( I attached the very first letter where I was paying them and also the very last payment that came out of my account ) Because they stated I did not start paying until XXXX which is not true the documents are attached. I have copies of all documentations on hand also. I recently ( XXXX/XXXX/XXXX ) called and spoke to walter see what balance they had as it should have been paid off. He told me my balance was XXXX.Which was incorrect and then proceeded to tell me I was being charged interest. I told him I had no clue I was being charged interest and had no paper work from them stating otherwise. He then changed his story and said oh no I 'm sorry your not being charged interest. So then why was my balance XXXX. It should be a {$0.00}. I called back on XXXX/XXXX/XXXX and spoke to XXXX XXXX and she refused to let me speak, didnt not want my proof from my bank of my pay record showing I had paid it in full and said that they sent it back to Chase when I called concerned about my account on XXXX/XXXX/XXXX and I needed to call Chase bank. So I called Chase They said that my account shows it was charged off in XXXX and it was PAID IN FULL by me. So all this time I have been making extra payments. I was immediately told by chase bank to file a complaint with the FTC commission and to keep all my paperwork and correspondence, which I have.

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