Complaint #1642286 submitted on 11/05/2015 relating to Ocwen. Complaint relates to Mortgage Conventional adjustable mortgage (ARM) - Loan servicing, payments, escrow account .
Complaint was submitted via Web and sent to the company on Thursday 5th November 2015.
Ocwen received XXXX payments inadvertently in XXXX. XXXX on XXXX XXXX and the other on XXXX XXXX. XXXX reps on two different days said they would reverse the payment back to my credit union. They reversed the payment on the accout but never sent the money back to the credit union. They put it in a suspense account! As of today, the payment has NOT been sent back to the credit union NOR has it been reapplied back to my mortgage. They have charged a late fee and sent me a past due notice!! THEY HAVE THE MONEY!!! I needed the payment back to pay on my son 's remaining hospital bills as well as my utilities and other bills. I explained that when I called on XXXX XXXX. A while back, they had me to fax a statement to them about my paying them at the end of the month due to the hospital bills so they would stop calling my home. It was very upsetting, as is this situation! They purposely kept both payments and the second payment is just sitting somewhere!
| Company | Ocwen |
| Complaint ID | 1642286 |
| Date Received | 11/05/2015 |
| Product | Mortgage Conventional adjustable mortgage (ARM) |
| Issue | Loan servicing, payments, escrow account |
| State/ZIP Code | MI 486XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 11/05/2015 |
| Result | Timely Response: Yes, Consumer Disputed: Yes |
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