Complaint #1638275 submitted on 11/03/2015 relating to Altisource Portfolio Solutions, S.Ã r.l.. Complaint relates to Mortgage Other mortgage - Credit decision / Underwriting .
Complaint was submitted via Web and sent to the company on Wednesday 4th November 2015.
Short sale solutions is working on a short sale on behalf of XXXX XXXX XXXX, she has XXXX loans the first is with XXXX XXXX now XXXX ( XXXX loan ) the XXXX is with Nationwide Credit Inc . Per XXXX guidelines a XXXX mortgage should only receive a max of XXXX from short sale proceeds, nor seller, buyer or agents are allow to contribute. Nationwide Credit Inc is insisting we give them a higher payoff amount despite the fact that we are prohibit to do so per XXXX. The seller has complied to all requirements, has provided all the information requested by NCI that proves her financial hardship, seller is trying to avoid foreclosure, XXXX is willing to work with the offer amount we have, however we can not proceed because NCI is NOT willing to release the lien and issue an approval letter for less than 20 % of the unpaid principal, the total amount due is XXXX. We are afraid this will lead the homeowner into a foreclosure. We can not issue more money to NCI, we would be violation of XXXX guidelines.
| Company | Altisource Portfolio Solutions, S.Ã r.l. |
| Complaint ID | 1638275 |
| Date Received | 11/03/2015 |
| Product | Mortgage Other mortgage |
| Issue | Credit decision / Underwriting |
| State/ZIP Code | CA 926XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company chooses not to provide a public response |
| Company Response To Customer | Closed with non-monetary relief |
| Submitted | Web 11/04/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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