Complaint #1636140 submitted on 11/02/2015 relating to Fairway Independent Mortgage Corporation. Complaint relates to Mortgage VA mortgage - Application, originator, mortgage broker .
Complaint was submitted via Web and sent to the company on Monday 2nd November 2015.
While searching for a lender to apply for a new purchase VA loan, I was promised by XXXX XXXX at Fairway Independent Mortgage Company in XXXX, DE that she could match any interest rate from a competitor. Because of this promise, I chose to apply with her and continue searching for better rates that she could match. After finding a rate that was significantly better than the rate at Fairway, I presented it to XXXX. She came back to me with an offer of a rate that was between Fairway 's rate and the rate I presented her. When I asked her why she was not matching the rate as promised, she said they would lose money on the transaction. I felt that I was promised something that they could not deliver in order to capture my business.
Servicemember
| Company | Fairway Independent Mortgage Corporation |
| Complaint ID | 1636140 |
| Date Received | 11/02/2015 |
| Product | Mortgage VA mortgage |
| Issue | Application, originator, mortgage broker |
| State/ZIP Code | PA 193XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Closed with monetary relief |
| Submitted | Web 11/02/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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