Complaint #1634223 submitted on 10/31/2015 relating to Colony Brands, Inc.. Complaint relates to Debt collection Other (i.e. phone, health club, etc.) - False statements or representation Attempted to collect wrong amount.
Complaint was submitted via Web and sent to the company on Thursday 5th November 2015.
The company ( Collection Bureau XXXX ) accepted funds to legally settle a debt ( Montgomery Ward ) but never provided information that the debt was settled. They never refunded me or the debt management company XXXX XXXX XXXX XXXX XXXX I was enrolled and working with. I would like for them to refund my money. My account was paid off by me in full. If they had actually completed the settlement when they received the funds my credit report could have been updated correctly for a long time prior to me paying the debt off in full. XXXX responded to me about the arrangements are as follows : Montgomery Ward - XXXX. And the rep confirmed the same Account Number to me as well.
The settlement we had worked out with Collection Bureau XXXX was for {$120.00} on the balance of {$240.00}. We paid off the amount in the manner as follows - {$62.00} on XXXX/XXXX/2013 -- Check By Phone payment.
{$62.00} on XXXX/XXXX/2013 -- Check By Phone payment.
| Company | Colony Brands, Inc. |
| Complaint ID | 1634223 |
| Date Received | 10/31/2015 |
| Product | Debt collection Other (i.e. phone, health club, etc.) |
| Issue | False statements or representation Attempted to collect wrong amount |
| State/ZIP Code | OH 441XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company believes complaint is the result of an isolated error |
| Company Response To Customer | Closed with monetary relief |
| Submitted | Web 11/05/2015 |
| Result | Timely Response: Yes, Consumer Disputed: Yes |
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