Complaint #1630756 submitted on 10/29/2015 relating to Banco Popular de Puerto Rico. Complaint relates to Money transfers International money transfer - Money was not available when promised .
Complaint was submitted via Web and sent to the company on Thursday 29th October 2015.
On XXXX XXXX a wire transfer of {$23000.00} was made through Popular Bank from a corporate account in XXXX XXXX to a supplier 's corporate account in XXXX Bank, XXXX. To this date XXXX/XXXX/2015 the funds have not been received by the beneficiary. After numerous contacts and follow ups with Popular Bank 's representative we have been provided with little information as to what is going on. The bank charged me {$20.00} to do a TRACE on the transaction and 10 days later i still do n't have an official answer. after numerouse follow ups Popular Bank finally informed me that the funds were being withheld by XXXX XXXX XXXX XXXX XXXX bank ) because of an XXXX regulation. I verify the XXXX list and my supplier is not listed by XXXX and I ask the bank about it and they do n't know what the issue is because its XXXX XXXX XXXX holding the funds. On XXXX XXXX, Popular Bank informs me I need to provide additional information from the beneficiary, this information was provided the same day. Ten days have gone by and still we have no answer nor explanation as to why the money has not reached its destination or been re-deposited in my corporate account.
| Company | Banco Popular de Puerto Rico |
| Complaint ID | 1630756 |
| Date Received | 10/29/2015 |
| Product | Money transfers International money transfer |
| Issue | Money was not available when promised |
| State/ZIP Code | |
| Consumer Consent | Consent provided |
| Company Public Response | Company chooses not to provide a public response |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 10/29/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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