Complaint #1628611 submitted on 10/28/2015 relating to State Employee's Credit Union. Complaint relates to Bank account or service Checking account - Using a debit or ATM card .
Complaint was submitted via Web and sent to the company on Wednesday 28th October 2015.
I am a current customer of the North Carolina State Credit Union. I have my checking account and a savings account with SECU located in XXXX XXXX North Carolina.
I have direct deposit of my Social Security Disability check being deposited into my checking account each month. I recently closed a checking account due to it being compromised and opened a new account for direct deposit. The old account was closed on XXXX XXXX. XXXX XXXX XXXX SECU allowed a unauthorized debit from a business in the amount of XXXX to be debited from the closed account. There were no funds in the account and the account was closed. I did not authorize this debit nor did I have any knowledge of a bill from this company.
I went into the branch and was informed that SECU allowed this debit on a closed account. This has put my account XXXX XXXX on hold.
My sole income is XXXX a month from Social Security disability. I am a disabled person on a fixed monthly income and because of this fraudulent transaction I am in need of help with this matter, This has left me with no means to support myself or my children. I had no knowledge that SECU would allow a debit on a closed account.
Please contact me I need help with this matter.
XXXX XXXX XXXX XXXX nc XXXX
| Company | State Employee's Credit Union |
| Complaint ID | 1628611 |
| Date Received | 10/28/2015 |
| Product | Bank account or service Checking account |
| Issue | Using a debit or ATM card |
| State/ZIP Code | NC 275XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company believes complaint caused principally by actions of third party outside the control or direction of the company |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 10/28/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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