Complaint #1623654 submitted on 10/25/2015 relating to Arvest Bank. Complaint relates to Consumer Loan Vehicle lease - Managing the loan or lease .
Complaint was submitted via Web and sent to the company on Sunday 25th October 2015.
Arvest Bank charged me a {$10.00} late fee when I was only under {$6.00} on my payment and it was actually not late. It was received well before the due date of the XXXX of XXXX. I have since been unable to reach any representative to get the {$10.00} fee waived. I have been put on hold multiple times for over XXXX minutes each time in an attempt to reach a specific person who might be able to waive the fee but it was never promised that it would be waived. The reason I bring it up is because there have been XXXX separate occasions where representatives stated that since I paid ahead by several months ( I pay {$200.00} a month when my payment is {$160.00} per month ) I could pay whatever I wanted even if it was under the monthly payment of {$160.00} and I feel that the bank representatives have misrepresented the information to me as a consumer.
| Company | Arvest Bank |
| Complaint ID | 1623654 |
| Date Received | 10/25/2015 |
| Product | Consumer Loan Vehicle lease |
| Issue | Managing the loan or lease |
| State/ZIP Code | MO 641XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 10/25/2015 |
| Result | Timely Response: Yes, Consumer Disputed: Yes |
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