Barclays PLC Complaint: Cash advance fee

#1789738 16 Feb 2016

Credit card

Complaint #1789738 submitted on 02/16/2016 relating to Barclays PLC. Complaint relates to Credit card - Cash advance fee .

Complaint was submitted via Web and sent to the company on Tuesday 16th February 2016.

Narrative (may be redacted).

I opened a checking account funded with my Barclays Wyndham credit card for {$10000.00}, and they posted the transaction as a cash advance and charged me a {$500.00} cash advance fee. The charge should NEVER have gone through as my cash advance limit was limited to {$6000.00}. This is a security issue on their part letting transactions go through that are higher than the stated limits on the card.

Company Barclays PLC
Complaint ID 1789738
Date Received 02/16/2016
Product Credit card
Issue Cash advance fee
State/ZIP Code OH 440XX
Consumer Consent Consent provided
Company Public Response Company chooses not to provide a public response
Company Response To Customer Closed with explanation
Submitted Web 02/16/2016
Result Timely Response: Yes, Consumer Disputed: Yes
 

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