Complaint #1621684 submitted on 10/23/2015 relating to Bank of America. Complaint relates to Credit card - Credit card protection / Debt protection .
Complaint was submitted via Web and sent to the company on Friday 23rd October 2015.
Bank of America has an option on their Automatic Payment web page that says in essence " if my bill is over {$1000.00} - do n't pay it. '' So you think you are setting up an automatic payment, when in reality you are actually telling the site to automatically not pay your bill. Then, when your bill is not paid, Bank of America charges you a {$25.00} late fee. This seems like a deceptive business practice designed to trick people into missing payments in order to generate income for Bank of America.
Company | Bank of America |
Complaint ID | 1621684 |
Date Received | 10/23/2015 |
Product | Credit card |
Issue | Credit card protection / Debt protection |
State/ZIP Code | PA 152XX |
Consumer Consent | Consent provided |
Company Public Response | Company chooses not to provide a public response |
Company Response To Customer | Closed with monetary relief |
Submitted | Web 10/23/2015 |
Result | Timely Response: Yes, Consumer Disputed: No |
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