Bank of America Complaint: Credit card protection / Debt protection

#1621684 23 Oct 2015

Credit card

Complaint #1621684 submitted on 10/23/2015 relating to Bank of America. Complaint relates to Credit card - Credit card protection / Debt protection .

Complaint was submitted via Web and sent to the company on Friday 23rd October 2015.

Narrative (may be redacted).

Bank of America has an option on their Automatic Payment web page that says in essence " if my bill is over {$1000.00} - do n't pay it. '' So you think you are setting up an automatic payment, when in reality you are actually telling the site to automatically not pay your bill. Then, when your bill is not paid, Bank of America charges you a {$25.00} late fee. This seems like a deceptive business practice designed to trick people into missing payments in order to generate income for Bank of America.

Company Bank of America
Complaint ID 1621684
Date Received 10/23/2015
Product Credit card
Issue Credit card protection / Debt protection
State/ZIP Code PA 152XX
Consumer Consent Consent provided
Company Public Response Company chooses not to provide a public response
Company Response To Customer Closed with monetary relief
Submitted Web 10/23/2015
Result Timely Response: Yes, Consumer Disputed: No
 

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