Complaint #1789998 submitted on 02/16/2016 relating to Barclays PLC. Complaint relates to Credit card - Closing/Cancelling account .
Complaint was submitted via Web and sent to the company on Tuesday 16th February 2016.
Barclay Card XXXX was XXXX of cards that our family used regularly to accumulate points for travel\ling. You can earn roughly XXXX cents per dollar spend to be used for travel expenses. We saved up to around XXXX points with roughly equal to {$1800.00} to be used to pay for cruise with our XXXX young daughters for the XX/XX/2016. However, the card was closed by Barclay and the points were taken away without any warning. We did not get a chance to redeem our points. We ca n't go on our trip because of this. We called and they said there is no way for us to use the points that we have earned over the years. Closing the account is Barclay own decision but we should get a chance to use the points first. When we filed the complaint, they just showing us the letters again without giving us a chance to redeem our points.
| Company | Barclays PLC |
| Complaint ID | 1789998 |
| Date Received | 02/16/2016 |
| Product | Credit card |
| Issue | Closing/Cancelling account |
| State/ZIP Code | CO 801XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company chooses not to provide a public response |
| Company Response To Customer | Closed with monetary relief |
| Submitted | Web 02/16/2016 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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