Complaint #1615512 submitted on 10/20/2015 relating to Army and Air Force Exchange Service. Complaint relates to Credit card - Delinquent account .
Complaint was submitted via Web and sent to the company on Tuesday 20th October 2015.
My account was set up on autopay for AAFES. The balance to be taken out my bank account each month was XXXX. My account was 30 days past due for XXXX and was still set up on autopay. AAFES never drafted the funds from my account to pay my bill. According to their terms and conditions, we agree for them to call us regarding our account. I never once received a phone call, an email, or paper statement that my account was past due. This has negatively impacted my credit score for {$28.00}
Servicemember
| Company | Army and Air Force Exchange Service |
| Complaint ID | 1615512 |
| Date Received | 10/20/2015 |
| Product | Credit card |
| Issue | Delinquent account |
| State/ZIP Code | TX 799XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company believes it acted appropriately as authorized by contract or law |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 10/20/2015 |
| Result | Timely Response: Yes, Consumer Disputed: Yes |
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