Complaint #1615193 submitted on 10/19/2015 relating to Guild Mortgage. Complaint relates to Mortgage FHA mortgage - Settlement process and costs .
Complaint was submitted via Web and sent to the company on Monday 19th October 2015.
I am concerned and would like to bring this to light. I applied for a home loan with Guild Mortgage, XXXX XXXX branch. The Loan Officer was XXXX XXXX, who is also the branch Manager. What concerns me is I never met with him. I met with his assistants, XXXX and XXXX. They reviewed my documents, went over a loan scenario with me, quoted me interest rates, my payment, down payment, etc. I asked when I would be meeting with XXXX since his name was on all of the douments I was signing, and was told he was not available but they were his assistants and they could help me. I asked XXXX why her name wasnt on the forms she said she was not a licensed loan officer and XXXX was the licensed loan officer of record. I asked if XXXX was licensed since she was the person explaining all the forms I was signing. She also said she was not and didnt need to be. That made me feel very uncomfortable. I had XXXX unlicensaed people explaining all the legalities of my loan to me, yet the actual licenseed " professional '' was no where to be found. I would like to know if this is normal practice?
| Company | Guild Mortgage |
| Complaint ID | 1615193 |
| Date Received | 10/19/2015 |
| Product | Mortgage FHA mortgage |
| Issue | Settlement process and costs |
| State/ZIP Code | CA 922XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 10/19/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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