Complaint #1611074 submitted on 10/16/2015 relating to E Mortgage. Complaint relates to Mortgage FHA mortgage - Settlement process and costs .
Complaint was submitted via Web and sent to the company on Wednesday 4th November 2015.
We applied for a loan with emortgage.
They sent GFE1 on XXXX XXXX.
When I received the faith in lending terms interest rate was above my " locked '' in rate.
On XXXX XXXX, appraisal came in low and emortgage said they would have to modify costs.
On XXXX XXXX, they sent GFE2.
On XXXX XXXX, they sent us an initialed copy of the HUD1, in which the amounts matched the amounts in GFE2.
When signing final loan documents HUD numbers were significantly raise in the section marked numbers that can not change by over {$7000.00}.
In addition, we never given the Special Information Booklet, and they mistakenly left my wife off the loan documents.
Lender was very unprofessional in discussions and directly instructed my agent not to contact them further.
| Company | E Mortgage |
| Complaint ID | 1611074 |
| Date Received | 10/16/2015 |
| Product | Mortgage FHA mortgage |
| Issue | Settlement process and costs |
| State/ZIP Code | CA 921XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company believes it acted appropriately as authorized by contract or law |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 11/04/2015 |
| Result | Timely Response: No, Consumer Disputed: Yes |
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