Complaint #1605537 submitted on 10/14/2015 relating to Malcolm S. Gerald and Associates, Inc.. Complaint relates to Debt collection Medical - Cont'd attempts collect debt not owed Debt is not mine.
Complaint was submitted via Web and sent to the company on Wednesday 14th October 2015.
I contacted the agency on XXXX separate occasions for a VOD and they did n't send it. Then I told the rep who was very rude that I was disputing the debt in which she in turn stated that I did not have a valid dispute as they have my DOB. I called back to get the reps name and no one wanted to give it to me so they transferred me back to her. She told me to contact the insurance company for VOD that the company and client does not provide that. After arguing with her she finally consulted a manager who claimed they will be sending it. Her name was XXXX XXXX as she would not provide her full name to me. Rep was very argumentative and apparently does n't know the laws in which apply to her or her company.
| Company | Malcolm S. Gerald and Associates, Inc. |
| Complaint ID | 1605537 |
| Date Received | 10/14/2015 |
| Product | Debt collection Medical |
| Issue | Cont'd attempts collect debt not owed Debt is not mine |
| State/ZIP Code | IL 601XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Untimely response |
| Submitted | Web 10/14/2015 |
| Result | Timely Response: No, Consumer Disputed: No |
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