Complaint #1603020 submitted on 10/12/2015 relating to Citibank. Complaint relates to Credit card - APR or interest rate .
Complaint was submitted via Web and sent to the company on Monday 12th October 2015.
Made a payment to Citi and the payment was short by {$1.00}. It was a mistake on my part when I submitted the payment using my XXXX XXXX online bill pay system. Our APR has now been increased to 29.99 % because of the {$1.00} mistake on our payment in XXXX. When I discovered the shortage I called Citi and paid the shortage by phone and the representative assured me that our interest rate would not increase. Called Citi when I noticed the increase in APR to request they lower the APR. They refused. Asked to speak to a supervisor and was put on hold for over XXXX minutes until I finally had to hang up because I was calling from work and could not remain on hold any longer.
| Company | Citibank |
| Complaint ID | 1603020 |
| Date Received | 10/12/2015 |
| Product | Credit card |
| Issue | APR or interest rate |
| State/ZIP Code | TX 750XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company chooses not to provide a public response |
| Company Response To Customer | Closed with non-monetary relief |
| Submitted | Web 10/12/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
Leave your comments and feedback below.