Complaint #1599788 submitted on 10/08/2015 relating to Admin Recovery, LLC. Complaint relates to Debt collection Credit card - Improper contact or sharing of info Talked to a third party about my debt.
Complaint was submitted via Web and sent to the company on Thursday 8th October 2015.
There are several concerns that I have about the communication tactics from a representative of Admin Recovery.
1. On XXXX/XXXX/15, a person by the name of XXXX from Admin Recovery ' made initial contact about a XXXX Bank debt using my spouse 's cell phone number instead of mine. No other contact was made directly to me prior to this phone call on XXXX/XXXX/15. I never released my spouse 's phone number to XXXX Bank nor did I ever give permission to be contacted on my spouse 's cell phone number. I have no idea how my spouse 's phone number was obtained by Admin Recovery.
2. I briefly spoke with XXXX XXXX on the evening of XXXX/XXXX/15 when he called my husband. He repeatedly asked me to verify my DOB, last four digits of SSN, and/or my address. I refused to verify personal information over the phone because I did not know him nor anything about Admin Recovery. I requested that he send a letter to me instead. In a rude tone, he refused to send a letter and just ended the call with me.
3. On XXXX/XXXX/15, XXXX XXXX called MY cell phone number this time and left me a voicemail message about said XXXX Bank debt. I returned his phone call on XXXX/XXXX/15. I informed XXXX XXXX of the times when it is convenient for him to reach me by phone. His rude reply was that he does n't work during the times that are convenient for me to be reached. I then requested that a co-worker contact me during those times. He said that was not possible because no one works on Wednesday or Friday nights from XXXX - XXXX XXXX. Then he proceeded to tell me that at this point, I lost my rights to be contacted at a time that 's convenient for me. So basically, I must discuss this matter with him during HIS working hours.
4. I, again, requested that he send me a letter verifying this debt so that I can be fully informed to respond.
5. As of today, 10 days after his initial contact with me via my spouse 's phone number instead of mine, I have not received any written communication from Admin Recovery about said XXXX Bank debt.
| Company | Admin Recovery, LLC |
| Complaint ID | 1599788 |
| Date Received | 10/08/2015 |
| Product | Debt collection Credit card |
| Issue | Improper contact or sharing of info Talked to a third party about my debt |
| State/ZIP Code | PA 194XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 10/08/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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