Complaint #1598498 submitted on 10/08/2015 relating to Experian. Complaint relates to Credit reporting - Unable to get credit report/credit score Problem getting report or credit score.
Complaint was submitted via Web and sent to the company on Thursday 8th October 2015.
I attempted to logon to Experian to obtain access to my credit report. I need a credit report number to file a dispute and the service I use through XXXX does not give me a credit report number. When I attempt to login to the site, to purchase a copy of my credit bureau, it gives me an error. I contacted Experian ( as per their website instructions ) and I was told due to an internal error they were unable to reset my password and I could not access my report. They then suggested I call XXXX to see if they could help. I advised them their internal computer error was not my issue and that I needed a copy of the report. They refused to assist me. I spoke with a supervisor named " XXXX '' in the Texas office - ID XXXX who refused to transfer me to a manager and told me she had no information on any regulatory agency governing the bureau. I would like to be sent a copy of my credit report so that I may dispute an item that has been reported to me through a 3rd party ( XXXX ).
| Company | Experian |
| Complaint ID | 1598498 |
| Date Received | 10/08/2015 |
| Product | Credit reporting |
| Issue | Unable to get credit report/credit score Problem getting report or credit score |
| State/ZIP Code | VA 232XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company chooses not to provide a public response |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 10/08/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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