Complaint #1597660 submitted on 10/07/2015 relating to Cardinal Financial Company, LP. Complaint relates to Mortgage Conventional adjustable mortgage (ARM) - Settlement process and costs .
Complaint was submitted via Web and sent to the company on Friday 9th October 2015.
We went through the whole process and I got the final approval. However, in the final paperwork I found out that my fees increased by {$2600.00}, and there was no notice or communication from my loan officer. When I finally got hold on my mortgage officer ( on the day I was supposed to sign ), she explained that the change is due to the fact that my property is formally considered a condo, not a townhouse - and it 's my fault that I did not know the difference and mislead them.
In my case, the lender knew that this was a condo from the appraisal report that came 20 days ago.
Looking back, I realized that the lender never gave me the actual rate lock document, just the itemized fee worksheet.
| Company | Cardinal Financial Company, LP |
| Complaint ID | 1597660 |
| Date Received | 10/07/2015 |
| Product | Mortgage Conventional adjustable mortgage (ARM) |
| Issue | Settlement process and costs |
| State/ZIP Code | WA 980XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company believes the complaint is the result of a misunderstanding |
| Company Response To Customer | Closed with monetary relief |
| Submitted | Web 10/09/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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