Complaint #1785395 submitted on 02/12/2016 relating to Bank of America. Complaint relates to Bank account or service Checking account - Making/receiving payments, sending money .
Complaint was submitted via Web and sent to the company on Friday 12th February 2016.
This dispute deals with Bank of America dealing with XXXX. XXXX was not able to receive a payment from BOFA. BOFA stated the best thing to do was to file a dispute to get the money back in my account and pay XXXX. While filing this dispute BOFA contacted XXXX and had a payment reversed from a completely separate account. This resulted in the account being closed and put into a delinquent status. The other account with XXXX still has not received their payment. I have contact BOFA and spoken with online chat support, fraud department, claims department, customer service. I have contacted XXXX and they do n't have a solution either, they say it 's all an issue with BOFA system.
| Company | Bank of America |
| Complaint ID | 1785395 |
| Date Received | 02/12/2016 |
| Product | Bank account or service Checking account |
| Issue | Making/receiving payments, sending money |
| State/ZIP Code | NC 282XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company chooses not to provide a public response |
| Company Response To Customer | Closed with monetary relief |
| Submitted | Web 02/12/2016 |
| Result | Timely Response: Yes, Consumer Disputed: Yes |
Leave your comments and feedback below.