Complaint #1594426 submitted on 10/06/2015 relating to Servis One, Inc.. Complaint relates to Mortgage Conventional adjustable mortgage (ARM) - Loan modification,collection,foreclosure .
Complaint was submitted via Web and sent to the company on Tuesday 6th October 2015.
Our XXXX XXXX XXXX loan was purchased by BSI Financial well over 2 years ago while we were in the process of trying to modify our loan. Since then, our family has gone through hardships that make it impossible for us to make our loan payments due to my health issues and inability to maintain full time employment. We have filed for bankruptcy and are no longer in the financial position to keep our home. In the process of trying to rebuild our lives and repair our credit we have been attempting to short sale our home for almost one year. We have presented over XXXX solid offers to BSI financial, of which none have been acceptable to the " investors ''. Our interactions with BSI financial representative, XXXX XXXX of the Maryland office have been highly unprofessional, demeaning, and disrespectful. Our full loan balance excluding fees is {$500000.00}. We have currently ( as of XXXX/XXXX/2015 ) presented a cash offer for review for {$540000.00}. In our last contact with BSI representative XXXX, he stated that only full loan value offers would be accepted by BSI. This process has been highly frustrating to say the least and I feel that it has been the intention all along for BSI to force us into foreclosure. To further add insult to injury, my husband recently lost his XXXX job and is XXXX with the military. We have not received a response from BSI.
Servicemember
| Company | Servis One, Inc. |
| Complaint ID | 1594426 |
| Date Received | 10/06/2015 |
| Product | Mortgage Conventional adjustable mortgage (ARM) |
| Issue | Loan modification,collection,foreclosure |
| State/ZIP Code | CA 921XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company believes it acted appropriately as authorized by contract or law |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 10/06/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
Leave your comments and feedback below.