AES/PHEAA Complaint: Dealing with my lender or servicer

#1594413 6 Oct 2015

Student loan Non-federal student loan

Complaint #1594413 submitted on 10/06/2015 relating to AES/PHEAA. Complaint relates to Student loan Non-federal student loan - Dealing with my lender or servicer Don't agree with fees charged.

Complaint was submitted via Web and sent to the company on Wednesday 7th October 2015.

Narrative (may be redacted).

I took out a {$11000.00} student loan through XXXX in XXXX and it went into deferment because of school. I then joined the XXXX in XXXX. XXXX kept my loan in deferment without contacting me ... I was no longer in school so my loan should n't have been kept in deferment. I consolidated my student loans right before I joined the military and I had thought the XXXX loan was consolidated with the others.
I did n't find out until I went to buy a house XXXX XXXX that I had this " student loan '' that had been just sitting in deferment for years!
I contacted XXXX and asked why it was in deferment for another 5 years and why they did n't contact me and WHO approved this. I asked for any supporting documents stating that I put this loan in deferment ( knowing it was n't due to school because I had already graduated! XXXX XXXX could n't give me any reason as to why my student loan stayed an extra 5 years in deferment and why I was never contacted with any information during the 5 years!
My loan went from {$11000.00} to owing {$19000.00}.
XXXX then quickly transferred my student loan to American Education Services and I have yet to figure out why my student loan nearly doubled.
Please help! I am currently paying on my student loan monthly and currently owe {$19000.00}

Servicemember

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