Complaint #1592817 submitted on 10/05/2015 relating to ACS Education Services. Complaint relates to Student loan Non-federal student loan - Dealing with my lender or servicer Received bad information about my loan.
Complaint was submitted via Web and sent to the company on Monday 5th October 2015.
I have tried to work with my current student loan over a couple of years to receive contact information the the bank that holds my loan or to understand why I can not receive that information. I have not been receiving statements or information about my loan for several years & my student loan company has not providing me information. I recently reached out ( again ) to the company to understand more about my loan & my current interest rate. It took 2 months of run around to even get access to my account and when I did, I was shocked to discover it was XXXX points higher than I believed. I have asked to receive information about the interest rate or contact information for the bank that holds the loan. I was told I could n't not have it. ACS, as the servicer of the loan, could not make any changes, and did not have any information or contact to discuss the loan with the holding bank. I was repeatedly told I would just have to " find another bank. '' I do not understand why I can not speak to my current bank about my loan and potential changes, before seeking out another bank or refinancing!
| Company | ACS Education Services |
| Complaint ID | 1592817 |
| Date Received | 10/05/2015 |
| Product | Student loan Non-federal student loan |
| Issue | Dealing with my lender or servicer Received bad information about my loan |
| State/ZIP Code | WA 982XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 10/05/2015 |
| Result | Timely Response: Yes, Consumer Disputed: Yes |
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