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Echelon Financial, Inc. Complaint: Credit reporting #1592002

Echelon Financial, Inc. Complaint: Credit reporting company's investigation

#1592002 4 Oct 2015

Credit reporting

Complaint #1592002 submitted on 10/04/2015 relating to Echelon Financial, Inc.. Complaint relates to Credit reporting - Credit reporting company's investigation Problem with statement of dispute.

Complaint was submitted via Web and sent to the company on Tuesday 6th October 2015.

Narrative (may be redacted).

I received an email from the company " XXXX to sample their genealogical services. When I entered their website, there was a banner from " MyScore '' at the XXXX website to check your credit score for free. I decided to check out the free credit score request given by MyScore. When I entered MyScore website, it immediately led me to give my credit card information, in order to get my credit score. It also started that there was a XXXX access to my credit information and that I could cancel anytime before the end of the XXXX, either by calling them or contacting by email. Understanding that, I gave my credit card information, got my score information and then informed ( I believed ) MyScore of my wish to cancel my XXXX access. I received a reply via XXXX as a confirmation of my cancel request. I later found out that MyScore credited {$29.00} from my account as payment for the credit service membership, which I thought was cancelled. I called the company and informed that I believed I cancelled the service before the end of the XXXX access. I was told that they did n't received any cancel request from me, though I have received such a request from XXXX. I never sign up for any services from XXXX in any shape or form, especially for the money they were asking nor did I gave XXXX my credit card information for such services since already had such genealogy services done from XXXX already!. I believe that MyScore will give the runaround in refunding my {$29.00} to my account, saying I received an cancel confirmation from XXXX for services I applied for with them, when I know I did n't. I never received any email conforming XXXX credit access from MyScore & yet, they have access to my credit account. The only thing I have is the cancel request confirmation from XXXX, after I thought I cancel my credit access the same day I sign up with MyScore!.

Company Echelon Financial, Inc.
Complaint ID 1592002
Date Received 10/04/2015
Product Credit reporting
Issue Credit reporting company's investigation Problem with statement of dispute
State/ZIP Code CA 958XX
Consumer Consent Consent provided
Company Public Response
Company Response To Customer Closed with monetary relief
Submitted Web 10/06/2015
Result Timely Response: Yes, Consumer Disputed: No
 

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