Morgan Stanley Complaint: Loan servicing, payments, escrow account

#1592001 4 Oct 2015

Mortgage Conventional fixed mortgage

Complaint #1592001 submitted on 10/04/2015 relating to Morgan Stanley. Complaint relates to Mortgage Conventional fixed mortgage - Loan servicing, payments, escrow account .

Complaint was submitted via Web and sent to the company on Wednesday 21st October 2015.

Narrative (may be redacted).

Saxon Mortgage is inaccurately reporting the mortgage that I had financed with them. 1 ) The account is still reporting open on my credit. The account was sold to XXXX in XX/XX/2009. This account should be reporting closed. ( The Date of First Delinquency has exceeded 7 years therefore it should be deleted from my credit file ) 2 ) The Date of First Delinquency is reporting inaccurately. Saxon is reporting XXXX XXXX as the Date of First Delinquency. Based on the payment history they are reporting, the date that led to my account being placed in collections was XXXX XXXX. 3 ) I have duplicate mortgages reporting on my credit which is affecting my credit score and has affected my credit score since it was sold in XX/XX/XXXX. 6 years I have received a negative impact on my score for Saxon inaccurate reporting. All issues are a violation of FCRA.

Company Morgan Stanley
Complaint ID 1592001
Date Received 10/04/2015
Product Mortgage Conventional fixed mortgage
Issue Loan servicing, payments, escrow account
State/ZIP Code TX 750XX
Consumer Consent Consent provided
Company Public Response Company chooses not to provide a public response
Company Response To Customer Closed with non-monetary relief
Submitted Web 10/21/2015
Result Timely Response: Yes, Consumer Disputed: No
 

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