Keynote Consulting, Inc. Complaint: False statements or representation

#1590776 2 Oct 2015

Debt collection Other (i.e. phone, health club, etc.)

Complaint #1590776 submitted on 10/02/2015 relating to Keynote Consulting, Inc.. Complaint relates to Debt collection Other (i.e. phone, health club, etc.) - False statements or representation Attempted to collect wrong amount.

Complaint was submitted via Web and sent to the company on Tuesday 20th October 2015.

Narrative (may be redacted).

I signed a contract with XXXX in XXXX 2014 and every month since then I have been paying my monthly fee on time every single month according to the contract. Despite the fact that I have been paying my monthly fee to XXXX on time every single month the company decided to turn my account and payments over to a collection agency in an attempt to collect all the money at one time. I do believe that this was in direct retaliation because I requested to back out of the contract because I was not using their service. They did not allow me to back out and then they deliberately mismanaged my account showing that payments were missed which turned out to be by their own account an error on their part. Yet despite this fact my account was turned over to a collection agency although we both have proof that my payments were all made on time.

Company Keynote Consulting, Inc.
Complaint ID 1590776
Date Received 10/02/2015
Product Debt collection Other (i.e. phone, health club, etc.)
Issue False statements or representation Attempted to collect wrong amount
State/ZIP Code TX 761XX
Consumer Consent Consent provided
Company Public Response
Company Response To Customer Closed with explanation
Submitted Web 10/20/2015
Result Timely Response: Yes, Consumer Disputed: Yes
 

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