ACS Education Services Complaint: Dealing with my lender or servicer

#1588000 1 Oct 2015

Student loan Non-federal student loan

Complaint #1588000 submitted on 10/01/2015 relating to ACS Education Services. Complaint relates to Student loan Non-federal student loan - Dealing with my lender or servicer Received bad information about my loan.

Complaint was submitted via Web and sent to the company on Thursday 1st October 2015.

Narrative (may be redacted).

My complaint ( s ) :1. ) ACS has refused to answer the questions below. The questions are in response to XXXX XXXX XXXX statement to CFPB complaint # XXXX. Her response contradicts how delinquent items are to be reported under the FCRA.
My questions : -Reporting the date of last delinquency ; does it start from the date the account first went into non payment status ( i.e. payments were to begin XXXX but a forbearance is added on XXXX account is 2 months delinquent ; does the date of first delinquency begin on the month after the first payment was due PRIOR to forbearance or does it begin at the end of the forbearance ... no payment was ever made before or after )? Considering no payments were made ; does a forbearance negate the original date of delinquency and cause it to start after the forbearance?

2. ) ACS did not address why it is reported differently on the XXXX credit agencies. ACS stated this account is not being reported on XXXX. It is ... see below.
XXXX : ACS/XXXX / XXXX.
XXXX : XXXX / C/O ACS.
XXXX : ACS/XXXX.

3. ) ACS is telling me that I need to contact XXXX XXXX to resolve this issue. XXXX XXXX is no longer in business. All the numbers for XXXX XXXX ring back to ACS. ACS is telling me that they are not responsible for reporting because they no longer have the account.

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