Complaint #1577581 submitted on 09/23/2015 relating to Servis One, Inc.. Complaint relates to Mortgage Other mortgage - Settlement process and costs .
Complaint was submitted via Web and sent to the company on Wednesday 23rd September 2015.
My wife and I fell behind on mortgage payments with XXXX. We started a modification process, however XXXX sold our loan to BSI Financial. BSI was not going to process our modification, however we filed a complaint about them with this bureau and BSI promptly contacted us and began our modification.
Now, BSI approved us for a modification. I am just very dissatisfied with the modification because according to BSI they can not provide us with a better solution than a ARM because that is what we originally had with XXXX. My question to them was, then why the modification if they were not going to provide a better option. So, now we are looking to see if this is legal and/or is it true that a new lender can not provide a better mortgage solution through a modification? If so, where may I get further information on that?
All we want is to be able to afford our home and retain our home.
| Company | Servis One, Inc. |
| Complaint ID | 1577581 |
| Date Received | 09/23/2015 |
| Product | Mortgage Other mortgage |
| Issue | Settlement process and costs |
| State/ZIP Code | CA 923XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company believes complaint is the result of an isolated error |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 09/23/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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