Complaint #1577378 submitted on 09/23/2015 relating to Servis One, Inc.. Complaint relates to Mortgage Conventional fixed mortgage - Loan servicing, payments, escrow account .
Complaint was submitted via Web and sent to the company on Wednesday 23rd September 2015.
This is my XXXX complaint for BSI Financial. Per my previous complaint BSI stated my hazard insurance was n't supposed to be in escrow. They corrected that with my previous complaint, and now my hazard insurance and taxes are now in escrow. They are now charging me a monthly escrow amount of {$120.00} for my tax and insurance which is understandable, however they are also charging me a additional monthly shortage of {$190.00}. When I called into BSI Financial I was advised by XXXX XXXX that it is a " cushion ''. I would like to know why I am being charged an additional {$2300.00} as a " cushion '' for my taxes and and hazard insurance when my and taxes and hazard insurance only total {$1500.00} for the year.
| Company | Servis One, Inc. |
| Complaint ID | 1577378 |
| Date Received | 09/23/2015 |
| Product | Mortgage Conventional fixed mortgage |
| Issue | Loan servicing, payments, escrow account |
| State/ZIP Code | FL 327XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company believes the complaint is the result of a misunderstanding |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 09/23/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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