Complaint #1577284 submitted on 09/23/2015 relating to Heartland Payment Systems. Complaint relates to Debt collection Federal student loan - Improper contact or sharing of info Talked to a third party about my debt.
Complaint was submitted via Web and sent to the company on Wednesday 23rd September 2015.
It appears XXXX XXXX inappropriately shared banking information with a 3rd party company and processed servicing rights without prior communication or authorization. Heartland ECSI CSR states that banking information would not have been transferred with their account ; however, they pulled money out of and the put back into my account in their company 's name. After the transfer, and communication I set up direct debit but they did not process my quarterly payment XXXX/XXXX/2015 and charged a late fee. The CRS stated I would have to talk to XXXX XXXX about a refund of that fee and claimed I set up a one time payment and not recurring despite their system stating " Starting XXXX/XXXX/2015 quarterly XXXX ''. The transfer process and lack of accountability is unprofessional. I contacted XXXX XXXX in XX/XX/XXXX and they said to talk to ECSI the new servicer and ECSI states to talk to XXXX XXXX.
| Company | Heartland Payment Systems |
| Complaint ID | 1577284 |
| Date Received | 09/23/2015 |
| Product | Debt collection Federal student loan |
| Issue | Improper contact or sharing of info Talked to a third party about my debt |
| State/ZIP Code | NJ 088XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 09/23/2015 |
| Result | Timely Response: Yes, Consumer Disputed: Yes |
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