Complaint #1575186 submitted on 09/22/2015 relating to Santander Bank US. Complaint relates to Mortgage Other mortgage - Application, originator, mortgage broker .
Complaint was submitted via Web and sent to the company on Tuesday 22nd September 2015.
I am trying to buy my first home with section XXXX homebuying it has been a long process, I was told that only to banks in the area do this types of loans so I called XXXX after speaking with a mortgage officer at Santander bank and him pulling my credit twice I was told my score was to be at XXXX. I was at XXXX and he was like that 's ok if it 's the same they are willing to do a rapid rescore. After doing everything he ask and dropping all documents off to him he now states he is unable to do my loan that I should find another bank to help me. I have done everything I was ask. He also talked about other loan then emails me to say that they are unable to do those types of loans with section XXXX homebuying. I now have to dents on my score due to his not telling the truth he also did n't state that the bank required a XXXX score in order to be approved. I been turned down by many banks that are not willing to help because I am doing section XXXX homebuying. I have called and called and everyone says no we do n't do those types of loans. I not sure what they mean seeing that it is a subsidy to pay a portion of my mortgage.
| Company | Santander Bank US |
| Complaint ID | 1575186 |
| Date Received | 09/22/2015 |
| Product | Mortgage Other mortgage |
| Issue | Application, originator, mortgage broker |
| State/ZIP Code | MA 021XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company chooses not to provide a public response |
| Company Response To Customer | Closed |
| Submitted | Web 09/22/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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