Complaint #1565890 submitted on 09/15/2015 relating to First National Bank of Omaha. Complaint relates to Consumer Loan Installment loan - Taking out the loan or lease .
Complaint was submitted via Web and sent to the company on Wednesday 16th September 2015.
I submitted loan application data online for a debt consolidation loan, a " XXXX '', then received a call over the telephone from First National Bank Omaha, ( " FNNII '' ), XXXX.
Subsequently, FNNI requested proof of identity, my active XXXX Drivers License and proof of address, a current year Utility Bill or a current year Bank Statement.
All of my Utility Bills and my Bank Statements are set up to go to my PO Box listed on my XXXX Drivers License.
I submitted my active XXXX Drivers License and my active XXXX Voter Registration Card which shows my name and my current physical home address.
FNNI says they do not usually accept XXXX XXXX XXXX to comply with the " US Patriot Act '' rules.
FNNI says that they can not process the loan without a Utility Bill or a Bank Statement!
FNNI says that they are declining the loan because they can not confirm my identity or my physical home address.
| Company | First National Bank of Omaha |
| Complaint ID | 1565890 |
| Date Received | 09/15/2015 |
| Product | Consumer Loan Installment loan |
| Issue | Taking out the loan or lease |
| State/ZIP Code | VA 227XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 09/16/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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