Genesis Lending Complaint: Dealing with my lender or servicer

#1565571 15 Sep 2015

Student loan Non-federal student loan

Complaint #1565571 submitted on 09/15/2015 relating to Genesis Lending. Complaint relates to Student loan Non-federal student loan - Dealing with my lender or servicer Don't agree with fees charged.

Complaint was submitted via Web and sent to the company on Tuesday 15th September 2015.

Narrative (may be redacted).

I used to go to XXXX XXXX, also known as XXXX XXXX. When I was there apparently I took out a genesis loan, and not until recently was I informed that it was not supposed to show up on my credit report. Well it does, I am a kid who is only XXXX and is trying to support a family, and this " ding '' on my credit report is really hurting my financial stability.

Company Genesis Lending
Complaint ID 1565571
Date Received 09/15/2015
Product Student loan Non-federal student loan
Issue Dealing with my lender or servicer Don't agree with fees charged
State/ZIP Code OR 971XX
Consumer Consent Consent provided
Company Public Response Company believes complaint caused principally by actions of third party outside the control or direction of the company
Company Response To Customer Closed with explanation
Submitted Web 09/15/2015
Result Timely Response: Yes, Consumer Disputed: No
 

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