Complaint #1565360 submitted on 09/15/2015 relating to Heartland Payment Systems. Complaint relates to Student loan Non-federal student loan - Dealing with my lender or servicer Having problems with customer service.
Complaint was submitted via Web and sent to the company on Wednesday 16th September 2015.
I have requested several times that Campus Partners disclose the status of my account to XXXX ; however, they are not honoring my request. Campus Partners drops the ball on my request and causes significant delays when I fax them paperwork. In essence, my problem is that Campus Partners does not process my requests in a timely manner which causes me damages. Their customer services reps lied to me and gave me incorrect information when I asked them " what I needed to give them in order for XXXX XXXX of Transunion to inquire about my account ''. In addition they are telling me that I have to wait 1 week for them to confirm a time-sensitive fax. Due their incompetence, significant delays and unfair treatment I am unable to accomplish my goal of having XXXX call to get an update on my account.
| Company | Heartland Payment Systems |
| Complaint ID | 1565360 |
| Date Received | 09/15/2015 |
| Product | Student loan Non-federal student loan |
| Issue | Dealing with my lender or servicer Having problems with customer service |
| State/ZIP Code | MD 212XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 09/16/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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