Complaint #1563901 submitted on 09/14/2015 relating to CCS Financial Services, Inc.. Complaint relates to Debt collection Other (i.e. phone, health club, etc.) - False statements or representation Attempted to collect wrong amount.
Complaint was submitted via Web and sent to the company on Monday 14th September 2015.
I purchased renters insurance from XXXX, policy # XXXX earlier this year. I could not afford to make the monthly payments and allowed the policy to lapse. I just received a notice today from Credit Collection Services ( XXXX ) XXXX file # XXXX XXXX XXXX stating that I owed a payment of {$29.00} for XXXX. I asked why I received this and was told I was covered up until that time even though I have not made a payment in months. I pulled out my policy, contacted XXXX ( XXXX ) XXXX asked if they could direct me to where it states if I discontinue payments they could expect payment and/or collections for non payment. I was told it is not in their policy.
| Company | CCS Financial Services, Inc. |
| Complaint ID | 1563901 |
| Date Received | 09/14/2015 |
| Product | Debt collection Other (i.e. phone, health club, etc.) |
| Issue | False statements or representation Attempted to collect wrong amount |
| State/ZIP Code | IL 606XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company believes the complaint is the result of a misunderstanding |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 09/14/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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