Complaint #1782779 submitted on 02/10/2016 relating to Servis One, Inc.. Complaint relates to Mortgage Other mortgage - Loan modification,collection,foreclosure .
Complaint was submitted via Web and sent to the company on Wednesday 10th February 2016.
My mortgage was originally With XXXX XXXX, then sold to XXXX, sold to XXXX and then sold to Bsi financial. Bsi financial does not answer their phone, return calls, and they lose documents submitted and Certain departments of BSI do n't even see me as a consumer. I keep submitting that I have insurance on my condo and when I call the insurance department of BSi they say no loan exists in my name. I could be making payments and sending my information to where? Also my interest rate keeps increasing every year. I can not afford this and when I submit paperwork they tell me it 's not valid or expired. I do n't want to lose my home. Today I waited 2.5 hours on hold and then a message came on to leave a voicemail ( I have done so and emailed but never hear a response back ).
I was also told that my person of contact is a XXXX XXXX, I have called him, left messages, to no avail since XXXX. I can not connect with him.
Something needs to be done.
| Company | Servis One, Inc. |
| Complaint ID | 1782779 |
| Date Received | 02/10/2016 |
| Product | Mortgage Other mortgage |
| Issue | Loan modification,collection,foreclosure |
| State/ZIP Code | FL 334XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company believes it acted appropriately as authorized by contract or law |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 02/10/2016 |
| Result | Timely Response: Yes, Consumer Disputed: Yes |
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