Complaint #1556198 submitted on 09/09/2015 relating to Access Group. Complaint relates to Student loan Non-federal student loan - Dealing with my lender or servicer Having problems with customer service.
Complaint was submitted via Web and sent to the company on Tuesday 15th September 2015.
I am unable to reach anyone by telephone for XXXX of my private educational loans for law school. Specifically, the loan disbursed in 1998, with the account # XXXX, by The Access Group ( XXXX ) had me on hold for over 20 minutes before I had to hang up to work.
I have had trouble with many aspects of the servicing of this loan, including not being able to reach the servicer to learn the balance or what is going on with this loan. I believe that excessive interest has been and is being charged on this loan for a variety of ongoing accounting errors.
Please have someone from The Access Group contact me and require that it provide telephone numbers where people actually answer the call who can answer questions about my loan in a reasonable amount of time. Please also procure a significant discount off the loan for their failure to provide access to personnel who will answer questions about it and increase the amount of the discount with each recurrence.
| Company | Access Group |
| Complaint ID | 1556198 |
| Date Received | 09/09/2015 |
| Product | Student loan Non-federal student loan |
| Issue | Dealing with my lender or servicer Having problems with customer service |
| State/ZIP Code | NJ 070XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company chooses not to provide a public response |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 09/15/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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