Banco Popular North America Complaint: Making/receiving payments, sending money

#1555372 8 Sep 2015

Bank account or service (CD) Certificate of deposit

Complaint #1555372 submitted on 09/08/2015 relating to Banco Popular North America. Complaint relates to Bank account or service (CD) Certificate of deposit - Making/receiving payments, sending money .

Complaint was submitted via Web and sent to the company on Friday 18th September 2015.

Narrative (may be redacted).

We bought a certificate of deposit in the amount of {$250000.00} from www.eloan.com and instructed them to send the interest each month to our local bank. The first payment for the period ending XXXX/XXXX/2015 was added to our account with them.They now say that they can not send that interest payment to our local bank.

Company Banco Popular North America
Complaint ID 1555372
Date Received 09/08/2015
Product Bank account or service (CD) Certificate of deposit
Issue Making/receiving payments, sending money
State/ZIP Code OK 745XX
Consumer Consent Consent provided
Company Public Response Company chooses not to provide a public response
Company Response To Customer Closed with explanation
Submitted Web 09/18/2015
Result Timely Response: Yes, Consumer Disputed: No
 

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