Complaint #1550435 submitted on 09/03/2015 relating to VW Credit, Inc. Complaint relates to Consumer Loan Vehicle lease - Managing the loan or lease .
Complaint was submitted via Web and sent to the company on Thursday 3rd September 2015.
I made an early payment to my account with Volkswagen Credit on XXXX/XXXX/2015. They had a wrong address on file and I was n't notified of the payment not being processed. I have also had issues with the telephone payment system previously not posting a payment and not allowing me to repeat confirmation numbers. They would not investigate this after numerous attempts to resolve the issue. They stated that they had no record of me calling on XXXX/XXXX/2015 which in response to I asked to send my phone record of having done so. They would not allow me to do so nor would they investigate the issues I had with the billing system.
| Company | VW Credit, Inc |
| Complaint ID | 1550435 |
| Date Received | 09/03/2015 |
| Product | Consumer Loan Vehicle lease |
| Issue | Managing the loan or lease |
| State/ZIP Code | MI 483XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 09/03/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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