Complaint #1546723 submitted on 09/01/2015 relating to Banco Santander Puerto Rico. Complaint relates to Mortgage Conventional fixed mortgage - Loan modification,collection,foreclosure .
Complaint was submitted via Web and sent to the company on Tuesday 1st September 2015.
iI 'm trying to refinance my mortgage thru the credit union. We need a letter of mortgage cancelation in order to proceed. My current financial institution, Banco Santander almost deny such letter.
They charge {$10.00} for it and it can not be pay. They sum it to the mortage.
I need the letter for the XXXX of XXXX. Banco Santander say that it can not be before the XXXX.
These is clearly an obstruction for me to refinance.
| Company | Banco Santander Puerto Rico |
| Complaint ID | 1546723 |
| Date Received | 09/01/2015 |
| Product | Mortgage Conventional fixed mortgage |
| Issue | Loan modification,collection,foreclosure |
| State/ZIP Code | PR 006XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company believes it acted appropriately as authorized by contract or law |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 09/01/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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