Complaint #1782769 submitted on 02/10/2016 relating to Bank of America. Complaint relates to Credit card - Identity theft / Fraud / Embezzlement .
Complaint was submitted via Web and sent to the company on Friday 12th February 2016.
After getting a new credit card in the month of XXXX, the card was not visible under my online banking account. When enquired over phone with Bank Of America, i was told that there are two different profiles under my name and and i need to furnish my identity proof.When i went to the bank i was told that there are two more credit cards under my name which i never had. Upon further enquiry it was revealed that my social security number was updated under somebody else 's account and the other person was able to see my address, date of birth, social and credit card transaction. And that person was able to trace me to my address. This is clearly a blunder from Bank 's side and my social and other private information was compromised by the bank. I had applied for the new credit card with my social, how can that be updated under other person 's account. Also my credit card was blocked by the other person as he thought this is a fraud. How can somebody else block my card. After this incident i checked my credit report and i was able to see two addresses, one of which was not mine. Even somebody else 's credit card under my account jeopardizing my credit history. Because of this, i am living in fear of identity theft as my SSN was compromised.
| Company | Bank of America |
| Complaint ID | 1782769 |
| Date Received | 02/10/2016 |
| Product | Credit card |
| Issue | Identity theft / Fraud / Embezzlement |
| State/ZIP Code | NJ 073XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company chooses not to provide a public response |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 02/12/2016 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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