Bank of America Complaint: Deposits and withdrawals

#1530193 21 Aug 2015

Bank account or service Other bank product/service

Complaint #1530193 submitted on 08/21/2015 relating to Bank of America. Complaint relates to Bank account or service Other bank product/service - Deposits and withdrawals .

Complaint was submitted via Web and sent to the company on Friday 21st August 2015.

Narrative (may be redacted).

On XXXX/XXXX/2015, I went to a Bank of America ATM, located at XXXX XXXX XXXX, XXXX MA. When I went to the ATM, I deposited {$550.00} in cash and {$320.00} in checks. It processed the cash and " ate '' the checks - it took them into the machine and failed to acknowledge the action. It gave me no option to return the checks to me.

I immediately called Bank of America and alerted them that the ATM had not confirmed my check deposit and was not following typical behavior. I was told that it was 'not a problem ' and that in 3 business days the checks would appear on my account. After 3 business days, I did not see the checks so I called Bank of America.

They told me then, that they would investigate the issue and get back to me within '6 weeks. ' They temporarily gave me the missing {$320.00}. After 6 weeks, I was told that I was out of luck - that I had to have the checks reissued, and that there was nothing they could do. They then removed the {$320.00} from my account. I raised the issue again, as I feel this is unacceptable, and they took another 3 days to look further into the matter before restating that there was n't anything they could do. They could locate my transaction ( the deposited {$550.00} in cash during the same transaction ) but 'could not locate the checks. '

Company Bank of America
Complaint ID 1530193
Date Received 08/21/2015
Product Bank account or service Other bank product/service
Issue Deposits and withdrawals
State/ZIP Code MA 024XX
Consumer Consent Consent provided
Company Public Response Company chooses not to provide a public response
Company Response To Customer Closed with monetary relief
Submitted Web 08/21/2015
Result Timely Response: Yes, Consumer Disputed: No

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