Complaint #1530193 submitted on 08/21/2015 relating to Bank of America. Complaint relates to Bank account or service Other bank product/service - Deposits and withdrawals .
Complaint was submitted via Web and sent to the company on Friday 21st August 2015.
On XXXX/XXXX/2015, I went to a Bank of America ATM, located at XXXX XXXX XXXX, XXXX MA. When I went to the ATM, I deposited {$550.00} in cash and {$320.00} in checks. It processed the cash and " ate '' the checks - it took them into the machine and failed to acknowledge the action. It gave me no option to return the checks to me.
I immediately called Bank of America and alerted them that the ATM had not confirmed my check deposit and was not following typical behavior. I was told that it was 'not a problem ' and that in 3 business days the checks would appear on my account. After 3 business days, I did not see the checks so I called Bank of America.
They told me then, that they would investigate the issue and get back to me within '6 weeks. ' They temporarily gave me the missing {$320.00}. After 6 weeks, I was told that I was out of luck - that I had to have the checks reissued, and that there was nothing they could do. They then removed the {$320.00} from my account. I raised the issue again, as I feel this is unacceptable, and they took another 3 days to look further into the matter before restating that there was n't anything they could do. They could locate my transaction ( the deposited {$550.00} in cash during the same transaction ) but 'could not locate the checks. '
Company | Bank of America |
Complaint ID | 1530193 |
Date Received | 08/21/2015 |
Product | Bank account or service Other bank product/service |
Issue | Deposits and withdrawals |
State/ZIP Code | MA 024XX |
Consumer Consent | Consent provided |
Company Public Response | Company chooses not to provide a public response |
Company Response To Customer | Closed with monetary relief |
Submitted | Web 08/21/2015 |
Result | Timely Response: Yes, Consumer Disputed: No |
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