Complaint #1529661 submitted on 08/21/2015 relating to ACS Education Services. Complaint relates to Student loan Non-federal student loan - Dealing with my lender or servicer Trouble with how payments are handled.
Complaint was submitted via Web and sent to the company on Friday 21st August 2015.
I have XXXX loans serviced by ACS. I made XXXX payments in XXXX, XXXX over the amount of my monthly payment, thinking it would be applied to my XXXX payment. ACS informed that they do not accept prepayments and my XXXX payment is now past due. I have paid ACS more than my monthly amount numerous times over the past year and the money has never been applied to the next month.
| Company | ACS Education Services |
| Complaint ID | 1529661 |
| Date Received | 08/21/2015 |
| Product | Student loan Non-federal student loan |
| Issue | Dealing with my lender or servicer Trouble with how payments are handled |
| State/ZIP Code | KY 402XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 08/21/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
Leave your comments and feedback below.