Complaint #1525901 submitted on 08/19/2015 relating to Ability Recovery Services, LLC. Complaint relates to Debt collection Other (i.e. phone, health club, etc.) - Communication tactics Used obscene/profane/abusive language.
Complaint was submitted via Web and sent to the company on Wednesday 19th August 2015.
I had a missed call from them I called back she started off with an attitude I told her that my computer is broken so I could n't do my schooling I work to much to get to a library and my friends do n't have an extra computer to borrow she told me the balance and she offered {$15.00} a month I said that 's fine no problem but I had to get back to work told her to call me back after XXXX. She called back and I had my boyfriend answer they one did n't asked him to verify my info and they disclosed to him that the call was about a debt. I gave them my okay to speak to him after they disclosed. they were giving him a hard time and he asked to speak with a supervisor or manager and they said no they said that they are not gon na be calling and any more communication will be written .. I never said I wanted that the lady ended call after. we called back and was pretty much begging for a supervisor the male kept saying we were very rude and he wont assist us. and kept hanging up on us. I have recordings of this going on also.
| Company | Ability Recovery Services, LLC |
| Complaint ID | 1525901 |
| Date Received | 08/19/2015 |
| Product | Debt collection Other (i.e. phone, health club, etc.) |
| Issue | Communication tactics Used obscene/profane/abusive language |
| State/ZIP Code | MA 018XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 08/19/2015 |
| Result | Timely Response: Yes, Consumer Disputed: Yes |
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