Complaint #1525035 submitted on 08/18/2015 relating to Arcadia Holdings, LLC. Complaint relates to Debt collection Medical - Disclosure verification of debt Not given enough info to verify debt.
Complaint was submitted via Web and sent to the company on Tuesday 18th August 2015.
Received a call on my answering machine announcing that I needed to call back a number about a debt issue. XXXX day later I received a collection notice for {$78.00} for date of service XXXX/XXXX/2015 from Arcadia Recovery Bureau for a doctor charge from XXXX of 2015.
Checked my EOB/Medical file to find that I never received a bill from the provider.
I contacted the provider University XXXX XXXX XXXX XXXX. They told me that they had sent a bill on XXXX/XXXX/2015 that was returned from the PO stating " temporary out of town and can not deliver ''. At that point they told me their policy was to flag the account for that invoice and future invoices for collection.
1. I do not understand how that policy can be legal. The creditor must do due diligence to make an attempt to collect the debt before turning it over to a collection agency. Automatically flagging an account does not constitute due diligence.
2. XXXX further told me that they have so many patients that is the only way they can handle the billing process. Just because they do not have the proper man power does not mean they have the right to put a persons credit record in jeopardy. They have my home number, my cell phone number, my email address and a messaging system from XXXX XXXX XXXX in place to contact me.
3. Flagging an account because of a temporary mail delivery issue is not the patient 's fault. On the hospital side I still receive bills and process them for payment. They have access to all those records and should be able to determine if the mailing address is correct.
4. The message left by the collection agency disclosed debt collection information and my name on an answering machine that is available to other individuals. That can not be legal.
5. I believe XXXX 's billing system is flawed, prejudicial and illegal and I need help to shut it down.
Older American
| Company | Arcadia Holdings, LLC |
| Complaint ID | 1525035 |
| Date Received | 08/18/2015 |
| Product | Debt collection Medical |
| Issue | Disclosure verification of debt Not given enough info to verify debt |
| State/ZIP Code | NJ 080XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 08/18/2015 |
| Result | Timely Response: No, Consumer Disputed: No |
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