Complaint #1524961 submitted on 08/18/2015 relating to Genesis Lending. Complaint relates to Student loan Non-federal student loan - Dealing with my lender or servicer Need information about my balance/terms.
Complaint was submitted via Web and sent to the company on Tuesday 18th August 2015.
I have student loans from XXXX College called Genesis loans. From what I understand based on an article on your website, these loans were supposed to be reduced by approx. 40 % as a condition of the sale of XXXX College to a new owner. This article was from XXXX, 2015. From everything I read, this reduction should have been automatic with no action required on my part. But as of today, my loan balance has not been reduced at all. It is still around {$17000.00}. I would like to have the reduction I believe I am entitled to based on all the fraudulent practices of XXXX Colleges.
| Company | Genesis Lending |
| Complaint ID | 1524961 |
| Date Received | 08/18/2015 |
| Product | Student loan Non-federal student loan |
| Issue | Dealing with my lender or servicer Need information about my balance/terms |
| State/ZIP Code | |
| Consumer Consent | Consent provided |
| Company Public Response | Company believes complaint caused principally by actions of third party outside the control or direction of the company |
| Company Response To Customer | Closed |
| Submitted | Web 08/18/2015 |
| Result | Timely Response: Yes, Consumer Disputed: Yes |
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